Senior Director, Global Professional Services Operations & Strategy

Job description

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Senior Director, Global Professional Services Operations & Strategy - Sydney Genesys is seeking a Senior Director of Global Professional Services Operations to define, scale, and continuously evolve the operating model for a high-growth, multi-region SaaS services business. As Professional Services enters a new era shaped by AI, automation, and changing customer expectations, the nature of service delivery, the skills requi...