Retail Associate

Job description

Thuma is seeking a proactive Retail Associate to join our team in the SoHo neighborhood of New York City. Reporting directly to the Store Manager, the Retail Associate will exhibit an inviting, elevated, confident and friendly attitude whilst delivering a best-in-class customer experience as part of our New York City store team. Key Responsibilities: - Provide exceptional customer experience, ensuring every guest receives warm, personalized service. - Maintain the store’s visual identity within brand guidelines through merchandising and stock replenishment. - Showcase excellent product and brand knowledge. - Work collaboratively to achieve daily goals and contribute to the overall success of the store. - Operate all systems seamlessly, including POS, inventory management, and clienteling platforms. - Serve as a Thuma Brand Ambassador. - Build and nurture client relationships. - Support the ecommerce customer experience team by responding to customer service emails when needed. - Step into the cafe when needed, taking orders and serving customers with precision and care. - Support Management on back-of-house operations. - Maintain store appearance and cleanliness on a daily basis. -...