Patient Service Representative II

Job description

Department: 01120 WFBMG Wake Forest Health Network: Lewisville - Family Medicine Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Monday - Friday 8am-5pm Pay Range: $20.80 - $31.20 Major Responsibilities: - Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. - Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information; obtains prior authorizations when needed. - Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient. - Coordinates the scheduling of more complex patient appointments, tests and procedures. Instructs the patient on pre and post-procedure protocols (i.e. medication guidelines, food / beverage consumption guidelines, check-in procedures, directions to facilities, etc.). - Updates insurance, f...