Freelancer Medical Customer Service Representative - Germany (German)

Job description

(Freelance/Project-based) We are hiring a representative who will be managing clinical trial sites to ensure patient recruitment. If you have an interest in making a positive impact on people's well-being and health, and love to engage with people during phone calls, we would like to work with you! Your responsibilities: - Representing our company by being the contact person for our patients in Germany. - Screening patients (no sales calls, pure customer service). - Being part of the team, where your main task is to help doctors and patients to connect with each other. Your profile: - You speak German (mother-tongue) and English. - You might need to call patients and follow a strict screener. - You have initial experience in handling customers’ requests via phone and email, ideally, you have even already worked in a Call Center before. - You are well-organized and a confident communicator with the desire to provide a first-class service to customers. - You can work in the morning, noon, afternoon evening and if necessary Saturdays. What we offer: - Make an impact in healthcare - The speed of bringing needed medical innovation to market still depends on the duration of clinical by g...