ServiceNow Business Analyst

Job description

About Our Client Our client is a pioneering, forward-thinking organization dedicated to developing life-changing healthcare innovations and therapeutic solutions. Driven by a culture of collaboration and cutting-edge science, they focus on improving global patient outcomes by accelerating the delivery of breakthrough medicines. They treat their internal technology ecosystem with the same high standards as their scientific research, ensuring their teams have the best digital tools to succeed. To support their growing digital infrastructure, they are looking for a talented ServiceNow Business Analyst to join their IT Service Management (ITSM) team. The Opportunity: Are you a problem-solver who loves bridging the gap between business strategy and technical execution? In this role, you won’t just be gathering requirements—you will be the strategic bridge transforming how cross-functional teams (including IT operations, security, and infrastructure) collaborate. You will have a direct hand in optimizing a robust ServiceNow platform to enhance operational efficiency across the entire global organization. What You’ll Do (Key Responsibilities): Be the Bridge: Collaborate deeply with stakeh...