Quality Assurance/Reconciliation Clerk

Job description

As one of the nation’s premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets. SUMMARY: The Quality Assurance/Reconciliation Clerk is responsible for auditing, analyzing, and reviewing transactions from IVR and Merchant vendor. Quality Assurance/Reconciliation Clerk ensures compliance to in-house specifications, standards, and good business practices. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. •Communicate daily with Quality Assurance Manager and Client both verbally and via email. •Daily Reconciliation •Contact and Audit IVR and Merchant vendor •Research and process refund at clients’ request •Prepare and distribute daily, weekly, and monthly reports •Handle citizen inquiries, disputes, and adjustments •Assist QA team with departmental audits. •Maintain working relationship with support team •Maintain client relationship with for multiple clients and sites •Attend customer service department (once a month) and client meetings. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essenti...