Team Manager Service Management (m/f/d)

Job description

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders. These exciting tasks await you: - Disciplinary and technical management of a European service management team to ensure excellent service quality - Responsibility for customer satisfaction and compliance with contractually agreed service provisions (SLAs, KPIs, project and service contracts) - Further development of service processes, governance models, and operational standards - Collaboration with global teams and internal interfaces (account management, delivery, AMS, project teams) - Coaching and development of team members in technical and pers...