Market Supervisor/ Multi-Unit Supervisor

Job description

Position: Market Supervisor/Multi-Unit Supervisor Immediate Supervisor: Director of Operations: Status: Exempt: Position Summary: This position is responsible for leading, supervising, and managing multiple assigned drive-ins in a designated area. Essential Job Duties: - Supervise, lead, train, and coach drive-in teams regarding guest service, operations, and financial goals - Recruit, interview, hire, onboard, train, manage, direct, coach, lead, assign, supervise, discipline, and terminate drive-in General Managers/Operating Partners and employees - Supervise and approve drive-in employees’ compensation levels pursuant to company guidelines - Lead, coach, and develop drive-in management and employees - Handle all escalated guest issues/concerns - Investigate and resolve all employee issues/concerns - Supervise, manage, forecast, and adjust the drive-in’s food, labor, paper, and inventory to maximize cost-control, operational efficiency, quality standards, and customer service - Lead regular team meetings to ensure focus on operational standards, guest service, and financial goals - Communicate plans, goals, expectations, opportunities, and achievements to drive-in teams - Supervis...