Shift Lead

Job description

Replies within 24 hours Benefits: - 401(k) - Dental insurance - Employee discounts - Free uniforms - Health insurance - Opportunity for advancement - Training & development - Vision insurance Job Summary: The Shift Lead creates a welcoming and positive experience for members, guests, and prospects by delivering exceptional customer service, managing front desk operations, supervising staff, and supporting club cleanliness. Duties and Responsibilities: - • Greet members, guests, and prospects - Handle all front desk activities - Respond to employee or member questions and concerns - Handle issues and escalate as needed - Supervise front desk staff and ensure tasks are completed - Answer phones promptly - Check in members and update accounts - Facilitate new member sign-ups and conduct tours - Assist with cleaning and organizing the club Qualifications and Requirements: - Prior customer service experience preferred - Leadership experience is a plus - Basic computer proficiency - Passionate about fitness and health - Positive and interpersonal - Reliable, punctual, and professional - Ability to resolve issues effectively - High school diploma or GED equivalent required - Must be 18 ye...