Customer Care Manager

Job description

FLSA/DOL: Exempt, Full Time Reports to: Head of Operations Location: Onsite in Gig Harbor, WA (No remote or hybrid, no exceptions so please don’t try to convince us otherwise!) Compensation: Salary is $82,000 annually + benefits including medical/dental, open PTO, and 401(k) About Us: Farmgirl Flowers isn’t your typical flower company, and we’re not looking for a typical Customer Care Manager. We’ve built our success on creativity, grit, resourcefulness, and an unwavering commitment to taking great care of our customers. Every bouquet we send represents an important moment in someone’s life, and every customer interaction is an opportunity to build trust and create delight. We’re looking for a leader who believes customer service is both an art and a responsibility—someone who can build a high-performing team while remaining deeply connected to the customers we serve. If you love solving problems, supporting people, leading by example, and finding the good even in challenging situations, we'd love to meet you. About the Role: As the Customer Care Manager, you'll lead our Customer Care team while remaining one of its most active contributors. This is not a role for someone who wants...