Regional Service Manager-Southern California

Job description

Regional Service Manager-Southern California Summary: The Regional Service Manager position is responsible for managing all aspects of service for dealerships and customers and ensure s satisfaction with service work. Assists customer s and dealers with troubleshooting and repair of service-related problems. Essential Duties and Responsibilities include the following. - R esponsible for the overall service delivery performance levels and c ustomer satisfaction levels of assig ned R egion. - Assists in d evelop ing corrective action plans with assigned dealerships and customers to close any service delivery gaps identified. - Tracks, report s and follow s -up on product and technical issues for dealerships and customers by proactively working with Autocar Solutions Team - Gives dealerships suggestions on improving their service department by revi ewing dealer service operations to include required tooling, Promote and ensure dealership has Autocar trained technicians to handle workload. - Develop s and manage s strong relationships at all levels of the customer’s organization and maintains customer confidence in the Autocar product . - Develops strong relationships with Regional Bus...