Survey Agent – Contractor (USA Only)

Job description

Contax360 BPO Solutions has been recognized as one of the leading providers of global contact centre solutions and a dynamic, focused and upwardly mobile organization. $12.50 per hour (Contractor) Work from Home Opportunity: An exciting opportunity for the right individual to join an energetic and seasoned team, we are seeking qualified and professional individuals who can work from home. The Survey Agent will be responsible for providing exceptional service to every customer and will conduct surveys, respond to all inquiries in an efficient, professional and friendly manner. Specific Duties: - Make outbound calls to conduct surveys and provide information. - Respond to and resolve inbound phone inquiries in a professional and timely fashion. - Manage large amount of outbound and inbound calls on a daily basis. - Navigate computerized system to update database with responses from surveys conducted. - Reply to emails received by customers when necessary to achieve issue resolution. Requirements: - Computers: Basic knowledge of internet (tools & applications) and Windows OS, ability to navigate multiple applications both desktop and web based. - Typing/Keyboard Skills: 25 wpm. - Good...