Fixed Income, Currencies and Commodities Electronic Trading Client Service Specialist - Senior Associate/Vice President

Job description

Own the client experience at the center of electronic trading where speed, precision, and control discipline matter. You will lead critical enablement and service activities, partner across Sales, Operations, and Technology, and drive timely resolution of high-impact issues in a high-volume environment. As a Fixed Income, Currencies and Commodities Electronic Trading Client Service Specialist in Fixed Income, Currencies and Commodities Electronic Trading Client Service, you will lead Private Bank user enablement and day-to-day support on proprietary and multi-dealer electronic trading platforms operating 24/5.5. You will act as a point person during onboarding and production issues - coordinating cross-functional stakeholders, setting priorities, and ensuring clear communications through resolution. Your work will directly protect the client experience and uphold a strong risk and controls culture. Job responsibilities: - Lead end-to-end onboarding and enablement for Private Bank users on the proprietary Execute electronic trading application - Drive stakeholder alignment across Sales, Operations, Technology, and Controls to deliver timely, well-governed user setup and readiness -...