Training Specialist - Hotel Administration

Job description

Under the direction of the Supervisor Training - Hotel, the Training Specialist of Hotel Administration is responsible for the administration, coordination, and execution of training. Conducts new hire hands-on training for front line team members as well as other assigned training for all levels of team members. Ensures existing team members are up to date on guidelines, policies, procedures, Standard Operating Guidelines, work methods, and new product training. Trains all aspects of health and safety compliance, as well as high-level customer service to maintain Best-in-Class service and facility for all guests. ESSENTIAL DUTIES AND RESPONSIBILITIES: 1. Develops, coordinates, and conducts effective training programs to maintain or improve team member job skills using appropriate industry best practices for content delivery. Facilitates learning via classes, workshops, hands-on-coaching, and mentoring. Develops and delivers a best practice process for administering training including training room scheduling, facilities set-up and catering, manage and administer all materials for training classes, communications – invitations, pre-work, reminders, follow-up, class attendance proce...