Head Teller, Bilingual English/Spanish Speaking Preferred, Biscayne Branch

Job description

The Head Teller is an entry-level position responsible for executing day-to-day banking activities, including the delivery of client-facing services and processing transactions, in coordination with the Customer Service function. The overall objective is to utilize banking knowledge to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions. Responsibilities: Qualifications: Education: This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. - Execute daily, weekly and monthly operational tasks, inspections and correspondence with virtual branch support - Lead and mentor tellers through assigning work and providing technical guidance when needed - Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service - Perform efficient and accurate banking transactions including, managing cash supply for the branch, processing incoming/outgoing cash deposits, and maintaining branch vault cash - Adhere to bank policies, operational controls, and regulatory procedures to ensure the s...