Resort Services - Specialist
Choctaw Nation of Oklahoma · Durant, Oklahoma, US
Job Purpose or Objective(s): As the Resort Services Specialist, you will maintain accurate records as it relates to the lodging accommodations for Groups. Yo...
Job description
Job Purpose or Objective(s): As the Resort Services Specialist, you will maintain accurate records as it relates to the lodging accommodations for Groups. You will report to the Resort Services Shift Manager in Durant, Oklahoma. Location : Durant: Pay : $17.55/hr: Schedules Available : Regular/Part-Time,: Wage access is an option for this position. - 11:59pm-6:59am off Sunday & Monday - 4pm-11pm off Monday & Tuesday - 5pm-12am off Tuesday & Wednesday Requirements: - You will receive requests for assistance by phone from both hotel guests & property staff. - Enter requests into HotSos database in-order to distribute to the appropriate support department. Coordinate guest request efforts with Housekeeping and Facilities. - Monitor service orders in-order to ensure continuity of services and Service level agreement obligations for our guests both internal and external. - Receive guest requests, complaints and documents accordingly. - You will be our guests’ advocate by applying property resources in-order to meet guest service needs. - Follow up with guests once service orders are completed to ensure satisfaction. - Respond to guest “billing” inquiries & facilitate a resolution for di...