Manager I, Customer Service, OTI

Job description

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As Manager I, Customer Service, OTI you will play a pivotal role in ensuring data accuracy and process excellence that directly impacts our customers’ experience. This position requires strong leadership, business acumen, and the ability to drive change in a dynamic environment. You will lead a team of specialists, provide strategic guidance, and partner with stakeholders to deliver high-quality master data management and continuous improvement initiatives. Key Responsibilities: - Lead and develop a high-performing team focused on delivering accurate and timely Order-to-Invoice services. - Lead processes to ensure timely migration and successful transitions, including knowledge transfer and monitoring critical deliverables...