Account Manager (Multiple Roles Available) | Growth & Expansion

Job description

Job Context Simpro is entering an exciting phase of growth, and in 2026 we’re doubling the size of our Customer Success organisation. With a rapidly expanding global footprint and product suite, we’re hiring multiple Account Managers to join our high-performing team. This is a fantastic opportunity to step into a role where you’ll own a large customer portfolio, drive meaningful outcomes, and grow your career in a fast-paced SaaS environment. This is a true Account Management role - you’ll take ownership of renewals, strengthen customer relationships, and uncover growth opportunities across a portfolio of SMB and Mid-Market customers. We have a new office opening soon above Melbourne Central Station! What You’ll Do: Own renewals & reduce churn: Manage end-to-end renewals across a large portfolio with consistency and accuracy Proactively identify at-risk customers through outreach and usage insights Maintain clear, reliable renewal forecasts and pipeline visibility Identify growth opportunities: Spot and act on expansion opportunities (users, modules, training) Partner with customers to unlock additional value from the Simpro platform Contribute to revenue growth while maintaining a...