24/7 Application Monitoring and Support Supervisor

Job description

Job Title: 24/7 Application Monitoring and Support Supervisor Job Category: Information Technology: Time Type: Full time: Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular: Percentage of Travel Required: None: Type of Travel: None: - * * The Opportunity: CACi is seeking a dedicated and proactive 24/7 Application Monitoring and Support Specialist/Manager to join our Makalu team. In this role, you will be responsible for ensuring the continuous availability and performance of our applications by monitoring systems, providing user support, and performing first-line troubleshooting. This position requires a commitment to working rotating shifts to provide around-the-clock coverage. You would be supporting ChatSurfer and Bodhi Applications. Responsibilities: Shift Scheduling Management: - Create 24/7 Shift Schedule and manage staff coverage and any leave - Manage 5-person team including personnel management tasks like timesheets, performance reviews, hiring support, etc. Real-Time Monitoring: - Continuously monitor application performance and system health using monitoring tools and dashboards. - Identify and respond to alerts and notifications in a timel...