NOC Tech I

Job description

The Team We are seeking a NOC Technician I to join American Tower’s Network Operations team. The Network Operations team monitors and maintains all of the Company’s U.S. Tower division assets, supporting the frontline representation in the field and strategic programs. Day to day you will provide surveillance and incident management support including communicating and escalating alarms to ensure quick resolution. As a NOC Technician I, you will drive success with external customers through a sense of urgency, prioritization and independent judgement in gathering and organizing relevant information. What You Can Offer Us: - Open trouble tickets and perform initial triage; provide break/fix action to resolve network issues. - Provide end-to-end support for issues within defined areas of responsibility and document/track incidents in ticketing system. - Respond to customer inquiries and problems; respond to network activities including support of service level agreements. - Perform duties in accordance with documented methods of procedures and technical job aides. - Initiate communications between internal groups, vendors, customers and third-party carriers and partners. - Provide fee...