Pharmacy Administrative Assistant - VFP - Onsite, Los Angeles, CA

Job description

The Pharmacy Administrative Assistant provides on-site administrative and operational support to our Fertility pharmacy team. This role serves as the first point of contact for in person pick up patients, incoming calls, registered providers, and vendors, triaging and directing inquiries to the appropriate pharmacist, technician, or department. The assistant also supports patient data entry, billing workflows, and light logistics tasks including medication packing and local deliveries. This is a multi-functional support role designed to assist the Operations, Billing, and Logistics teams with day-to-day tasks that keep the pharmacy running efficiently. What you will be doing: Answer and triage incoming phone calls from patients, registered providers, clinics, and vendors; direct calls to the appropriate pharmacist, technician, or team member. Take accurate messages, document callback requests, and follow up to ensure timely resolution. Greet and assist walk-in patients, delivery personnel, and visitors in a professional and courteous manner. Manage call logs and maintain organized communication records. Enter new patient demographics, prescription information, and provider data int...