W Insider Coordinator

Job description

W INSIDER COORDINATOR POSITION SUMMARY: As the W Insider Coordinator, you are the architect of the guest journey — orchestrating flawless stays before guests even arrive and verifying they leave with lasting memories. Your world is about preparation, personalization, and follow-up. From arranging amenities and managing VIP preferences to sending pre-arrival emails and post-stay thank-you’s, you’re the behind-the-scenes maestro who makes every guest feel special. While you also connect with guests in the lobby, your main stage is the coordination hub, where details turn into unforgettable experiences. This role requires high level of innovation and creativity, as well as strong organization and planning skills. Core Work Activities: Pre-arrival Planning & Guest Communication: - Send pre-arrival emails and confirmations, tracking special occasions and following through on guest needs and preferences to ensure a personalized service experience. Upsell for special occasions when appropriate. - Prepare for VIP and Elite arrivals, including amenities, room preferences, and personalized notes. - Respond to inquiries about property amenities, attractions, and events. - Send follow-up commu...