Client General Manager GMN

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. In this role, you’ll lead client portfolios of varying sizes and industries , supporting them in optimizing their business travel and technology solutions. What You'll Do: - Regular Cross functional collaboration with other GBT departments such as Traveler Care, Finance, Technology etc - Prepare and presents client Quarterly Planning Session (QPSs) - Proactively recognize risks to the portfolio, identify an action plan and coordinate mitigating actions with TravCare Leaders. - Maintain and share industry knowledge with client, especially key themes such as sustainable travel, mobile/digital tech and NDC. - Identify and present Continuous Improvement & saving opportunities - Identify any possible issue / service disruption and pro-actively work on a resolution plan - Maintain and increase client web of influence - Manage relationship with all client contacts involved in the travel and wider program. - Ensure servi...