Senior Customer Success Manager

Job description

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. The 8x8 Customer Success team grows long-term profitable customer relationships by making strategic, operational and measurable contributions to customers' unique business objectives. As the quarterback and driver of account enablement, adoption, and end-user engagement, the Customer Success Team is directly impacting 8x8 revenue with strong customer retention. As a Senior Customer Success Manager , you will proactively build relationships, identify and mitigate risk and expand product adoption within a specified book of business. The right candidate will be adept at managing multiple priorities without sacrifice to proactive customer delight in a fast-paced, dynamic environment. Responsibilities: Maintain monthly recurring revenue for our most valued customers by employing proven strategies which drive product adoption Responsible for on-time contract renewals Quarterback internal and external initiatives through strategic account plans, customer business reviews and cross-functional partnerships with sa...