IT Support Engineer - End User Support

Job description

Overview Element has an opportunity for a Level 2 IT Support Technician to become part of our growing Americas IT Operations Team. This role will primarily focus on providing 2nd Line support and IT Project resource to our Americas colleagues and business. We are looking for an experienced and confident individual who will be responsible for supporting, maintaining, and upgrading existing systems. Someone who is technically strong in Windows, Office, Office 365, Networking and Windows Server technologies and can assist with BAU Support, new implementations, migrations, and project work. This role is an onsite position located in our Fairfield Ohio lab that will also travel to support labs within a 20-mile radius on an as needed basis. Please note: Sponsorship is not available for this opportunity. Responsibilities: - 2nd line IT support – Windows OS, Microsoft Office, Teams, Ring Central. DCRM - Administration of Microsoft AD, ADAXES - Mobile Phone configuration and support using MDM (Intune) - Participation in incident, problem and change management adhering to ITIL best practices using ServiceNow - General PC / Server administration and maintenance including fault diagnostics and...