Customer Service Representative

Job description

Job Req Number: 112191 Time Type: Full Time Move forward as Customer Service Representative at DSV in Venlo Are you someone who enjoys tackling operational and logistical challenges? Do you always strive for ultimate customer satisfaction? And are you known for your commitment, responsibility, and ownership? Then we are looking for you! You get it done: As a customer service representative, you are the first point of contact for our customers in Venlo. You ensure that inquiries, orders, and complaints related to storage and transport are handled accurately. You contribute to a smooth operation of processes. You’re on it. How do you do this? By applying your knowledge of operational and logistical processes to ensure the correct data and planning are available for incoming goods, order processing, and outgoing shipments within our warehouse. You monitor the pick and pack process, identify any potential issues, and communicate with customers and carriers to resolve them. You achieve this by: Your team stands out within DSV due to its diverse mix of international colleagues and a high degree of camaraderie. We support each other where needed and learn from one another. We work hard, h...