Guest Experience Advisor

Job description

Descrizione dell'azienda McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries. We are currently hiring for a Guest Experience Advisor to join our dynamic Guest Experience team at the Designer Outlet in Castel Romano! This is a 12 months fixed term contract, full time, on a rota basis. Descrizione del lavoro: This is an in person, face to face role welcoming our guests to the centre. Our Guest Services teams bring a diverse range of experience, from students to retirees and all career stages in between. It's about enjoying meeting people and problem solving. Our Guest Services teams are the face of our organisation, creating extraordinary moments of joy for the millions of guests who visit our centres. What you’ll be doing…: - Actively engage with guests, addressing inquiries and resolving any issues. - Embrace a culture of “everyone leaves happy” by consistently adopting a positive, proactive and professional approach. - Promote additional products and services, meeting targets, and delivering a positive experience for all guests. - Proficiently handle face-to-f...