Head of NA Production Management

Job description

Head of NA Production Management has a critical role in State Street, responsible for reliability of platforms supporting the bank's flagship businesses. The role also involves leading all NA Production Management functions across applications, client technical support, service availability management and recovery management. This is a leadership role, with geographically dispersed matrix organization. As the head of function, this role entails facing off to both internal stakeholders, across business operations, technology and risk functions, and external including clients and regulators. Role requires extensive collaboration across IT departments/Business Units, Internal and External Risk and Audit teams and keeping the platform highly reliable amidst high change in the environment. Responsibilities include: - Full ownership of business systems technical operations including stability and day-to-day operations of the platforms - Face off to Executive stakeholders and externally to regulatory bodies and clients - Grow SRE practices and function and help transform Production Management - Become a trusted partner with GTS functions and help fast track modernization journey, while in...