Admissions Lead

Job description

What you'll bring to the team Be the first smile. Set the tone. Lead the fun. As an Admissions Lead, you’re not just supporting a front desk — you’re owning the first impression of the entire guest experience. Every family’s day starts with your team, and you’ll make sure it starts strong. This is a support role, where you’ll be on the floor guiding your team, managing guest flow, and jumping in whenever needed to keep things running smoothly. Qualifications & Experience: 🌟 What You’ll Do You’ll balance real-time leadership + guest experience ownership every shift: 🎯 What We’re Looking For We’re looking for a high-energy, people-first leader who thrives in a fast-paced environment: Required: Preferred: - Lead daily Admissions operations to ensure smooth, safe, and efficient guest entry - Assign, support, and motivate front-line team members throughout the day - Own the guest arrival experience — ensuring energy, efficiency, and service standards are consistently met - Actively manage queues and guest flow during peak periods - Step into host roles as needed and lead by example on the floor - Deliver exceptional guest service and confidently handle guest recovery situations - Coach,...