Software Development Director

Job description

Oracle's Enterprise Engineering Gen AI Services team is seeking an experienced Director of Software Engineering to lead the development and adoption of generative AI capabilities across Oracle's productivity tools (Email, Slack, Confluence, SharePoint) and Contact Center platforms—including Fusion, Hospitality, NetSuite, Operations/Support, and Oracle Health. This is a hands-on leadership role requiring end-to-end experience building and scaling high-impact Gen AI applications. You will drive technical strategy, mentor a world-class engineering team, and deliver solutions that set new standards in cloud contact center experiences while maintaining strict alignment with OCI security and compliance requirements. Key Responsibilities Strategic Leadership & Product Innovation - Define and execute the technical and product strategy for Enterprise Engineering Gen AI services, ensuring availability, scalability, security, and cost-effectiveness. - Lead development of the Voice Agent—a next-generation conversational IVR built on Oracle Contact Center (OCC) and OCI large language models, speech-to-text, and text-to-speech services. - Shape the unified Enterprise Engineering AI roadmap in pa...