Senior Client Services Project Manager, CX

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. We are seeking a collaborative, delivery‑focused Project Manager to lead complex, customer‑facing projects from initiation through close. In this role, you will manage end‑to‑end delivery in alignment with scope and timelines, serve as the primary client contact, and ensure clear communication across internal and external teams. You will partner closely with technical and product stakeholders to support AI/GenAI initiatives, roadmap coordination, and go‑to‑market readiness while proactively managing risks, dependencies, and escalations. The ideal candidate brings strong organizational skills, experience leading multiple concurrent projects, and a solutions‑oriented mindset that supports smooth execution and measurable customer value. Experience: - Lead end‑to‑end delivery for multiple projects, ensuring alignment with scope, timelines, and customer expectations. - Build and maintain project plan...