Senior Client Service Officer

Job description

Senior Client Service Officer Department of Communities and Justice Homes NSW | Batemans Bay NSW Location – Batemans Bay: Employment type – Ongoing, Full time Position available Salary – Clerk Grade 5/6, $99,380 - $110,271 pa plus superannuation and annual leave loading Your role: Provides a broad range of applicant, tenancy and property management services and advice to clients, including those with complex support needs. Works with advocates and stakeholders across access and tenancy service streams and provides coaching and support to team members to optimise business and service outcomes. Travel maybe required within Batemans Bay, Bega area. What you’ll do: Monitor workflows, identify priorities and support team development and training needs. - Front line position working directly with clients and advocates to provide advice on housing options based on eligibility, client need, and relevant legislation, policies and procedures. - Work collaboratively with Client Service Officers, internal and external stakeholders to develop strategies that support improved client outcomes and remove barriers to access. - Resolve complex tenancy issues and neighbourhood disputes, manage tenanc...