Service Designer

Job description

As a Service Designer in the COE CX, you will play a pivotal role in establishing a Service Design Practice within the organization. You will collaborate closely with customer journey experts, product managers, and development teams to create and improve products, while organizing workshops and trainings to advocate for CX. Additionally, you will work with our CX researchers to translate client insights to improved solution designs. The team: As part of WB Transformation Office, the Digital Delivery Management department is pivotal in realizing our digital delivery goals and enhancing client and employee experiences. The Digital Delivery Management department is fully dedicated to setting the WB digital strategy, redirecting where needed based on market- and internal developments, pushing for strong prioritization and commitment throughout the organization, and ensuring our delivery efforts bring the value we target for. The department is responsible for: Setting and communicating the ‘WB digital ambition’ Managing the ‘Value Stream Digital’ Delivering ‘digital (product-agnostic) capabilities’ to enable digitalization across products Driving digital innovation within the WB organiz...