Senior Operations Analyst (Systems & Process Improvement)

Job description

Senior Operations Analyst (Systems & Process Improvement) What You Will Do: As a Senior Operations Analyst, you will play a key role within the Advanced Operations team, supporting global operations through effective workflow coordination, process optimisation and system expertise. Acting as a subject matter expert, you will oversee analyst activity, drive operational delivery and use data and insights to continuously improve performance. This is a hybrid role, offering flexibility while working closely with cross‑functional stakeholders across the business. What We Offer: - Competitive salary plus bonus plan - 25 days holiday plus bank holidays - Pension scheme - Life insurance - Employee Assistance Programme - Employee referral scheme - Employee discounts - Cycle to Work scheme - Discounts on Johnson Controls products - Ongoing training and career development opportunities - Supportive, collaborative and safety‑driven culture How You Will Do It: - Coordinate and monitor day‑to‑day workflow across operational analysts - Lead operational delivery to ensure service levels and performance targets are met - Identify, recommend and implement process and system improvements - Act as a s...