Front Desk Agent

Job description

Front Desk: The Face, the Voice, the Therapist Seeking a front desk agent who can check people in, calm people down, and pretend the printer isn’t possessed. If you can smile through chaos, solve problems with zero information, and say ‘Of course!’ when you mean ‘Absolutely not,’ you’ll fit right in. Hospitality skills required. Psychic abilities preferred. Overview: The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. Potential Career Paths: Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager –Area Vice President of Operations Key Duties & Responsibilities: - Resolve guest complaints, ensuring guest satisfaction. - Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day. - Maintain positive guest relations at all times. - Resolve guest complaints, ensuring guest satisfaction. - Maintain complete knowledge at all times of: a) all hotel features/services, hours...