Customer Experience Specialist

Job description

Kinetic is Australia and New Zealand’s largest and most diverse bus operator, moving more than 100 million passengers per year across some of the most recognisable names in bus transport. We deliver these services through our team of over 7300 people and fleet of over 4900 buses. As a business who genuinely cares about our customers, our people, and our environment, we are industry leaders in delivering zero-emission technology, investing in our communities, training and developing our people, and providing an inclusive workplace which reflects the communities we serve. Customer Experience Specialist – Melbourne (Collins Street) Are you someone who genuinely enjoys helping people and thrives in a fast-paced environment? We’re looking for a Customer Experience Specialist to join our Melbourne team, working across both SkyBus and Kinetic — two well-known and trusted transport brands. In this role, you’ll be the voice of our business, supporting customers, resolving enquiries, and turning challenges into positive experiences. If you’re confident on the phone, naturally empathetic, and enjoy problem-solving, this could be the perfect fit. What You’ll Be Doing: - Be the first point of c...