Nuuly Customer Success Associate, Tier 1 (Temporary, Part-Time Weekend)

Job description

Role Summary Nuuly is seeking a Customer Success Associate, Tier 1, that will be responsible for delivering frontline support by addressing straightforward customer inquiries and resolving common issues efficiently. This role requires clear communication, attention to detail and a strong customer-first mindset. Reporting to the Customer Success Supervisor, you will communicate with new and potential customers, help guide customers through the shopping experience, answer order questions and support the team to build a successful brand. Expected hours for the role are the option of one of the below shifts:Friday, Saturday Sunday 9am-5pm EST Friday, Saturday Sunday 2pm-10pm EST: Saturday, Sunday Monday 9am-5pm EST: Saturday, Sunday Monday 2pm-10pm EST: Hours are subject to change depending on the needs of the business. Role Responsibilities: - Respond to customer inquiries via chat or email - Provide accurate information on services and policies - Resolve routine issues such as subscription status updates, refund requests and billing inquiries - Escalate complex cases to higher-level support when necessary - Follow clear guidance given by the leadership team when appeasing customers -...