Customer Success Associate

Job description

Company Description Founded in 2021, Revalize empowers manufacturing businesses to better design, model, develop, and sell—powering greater outcomes across the entire manufacturing value chain. With a portfolio of industry-leading CPQ, PLM, and design solutions, Revalize provides a more efficient route from idea to cash. We serve more than 15,000 customers across the globe. Revalize is a portfolio company of TA Associates and Hg. Job Description: The Customer Success Associate (CSA) will be responsible for managing renewals and at-risk situations of an assigned set of accounts. - Drive the post-sales journey for assigned accounts, from product adoption, expansion, advocacy, and ultimately renewal - Manage a high-volume book of business supporting > 250 accounts (Accounts between 10K-30K) - Process renewals within SFDC and assist customers with add-on services, products, and changes to their subscriptions - Ensure Price Increase targets are met - Manage At Risk situations and collaborate closely with other internal teams to support customer requests, issues, and feedback - Manage inbound customer inquiries relating to their account - Present value of Revalize products with customers...