CRM Specialist

Job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! — Job Title: CRM Specialist: Location: London: Division: MK: Reporting to : Senior Customer Retention Manager What You’ll Do: The CRM Specialist plays a key role within the Customer Retention team at Michael Kors, driving the growth and optimisation of our customer database across EMEA. Reporting to the Senior Customer Retention Manager, you will own end-to-end CRM delivery across both acquisition and retention – from growing the addressable database through data capture and 3rd-party initiatives, to building and managing lifecycle programmes that drive repeat purchase and maximise customer lifetime value. This is an exciting opportunity to shape a function that is actively expanding its retention programme capability, with real scope to make an impact from day one. Campaign Management & Operations: - Manage and implement acquisition initiatives for EMEA markets to grow the customer database, including onsite capture, in-store data collection and lead generation activity (...