Dual Rate Table Games Supervisor

Job description

Reporting to the Assistant Shift Manager, the Dual Rate Table Games Supervisor is responsible for supporting and ensuring operations run smoothly through positive interactions with guests, resolution of disputes and management of floor operations on an ongoing basis. Responsible for the training and equitable treatment of all Casino personnel. Responsible for building and maintaining a team atmosphere both within and across departments through effective communication, leadership, coaching and employee development. Essential Functions: Table Games Dealer: - Delivers great customer service by dealing all games offered by JACK Cleveland in a friendly and helpful manner with an upbeat/positive attitude. - Assists in training guests not familiar with various table games products. - Promotes table and poker games and serves guests while standing on dead games. - Demonstrates an effective working knowledge of dealing policies and gaming procedures - Deals games in accordance with internal controls, Ohio Casino Control Commission regulations and company policy. - Able to maintain applicable departmental dealer efficiency metrics. - Informs Supervisor and/or Manager of unnatural or irregula...