National Service Coordinator

Job description

Description JOB TITLE: National Service Coordinator: DEPARTMENT: Service: REPORTS TO: Service Manager and Technical Service Manager FLSA STATUS: Exempt: JOB SUMMARY: The National Service Coordinator is responsible for overseeing a portfolio of national accounts and coordinating service and repair on signage products with technicians. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Promptly responds to service and repair requests via telephone, email, and third-party platforms. - Collaborates with clients to identify service and repair needs, obtains necessary details to develop proper solutions, and utilizes company network of vendors for implementation in a timely and cost-effective manner. - Organizes, schedules, and documents work activities in close coordination with vendors to ensure services are performed in a timely manner. - Develops and maintains a competent understanding of Company products, their functions, and alternatives. - Resolves issues and problems that arise throughout the duration of the service ticket life cycle. - Establishes and maintains effective relationships with clients, vendors, and internal stakeholders. - Works with field crews to ensure that all aspects of...