Air Import Operations Supervisor

Job description

As an Air Import Operations Supervisor , you will lead the daily activities of our air import department, ensuring smooth handling of inbound shipments, full regulatory compliance, and excellent customer service. This is a hands‑on operational role with strong leadership elements, focused on driving efficiency, developing the team, and maintaining high service standards. What you’ll be doing: 1. Operational Management 2. Team Leadership 3. Customer Relationship Management 4. Regulatory Compliance & Risk Management 5. Process Improvement & Cost Control 6. Performance Reporting - Supervise air import operations, including cargo receipt, customs clearance, and final delivery. - Ensure timely processing of import documentation (e.g., customs entries, arrival notices, delivery orders). - Coordinate with customs brokers, carriers, and warehouse providers to streamline import activities. - Lead and manage a team of import coordinators by assigning tasks, setting priorities, and evaluating performance. - Provide training and mentorship to enhance team expertise and productivity. - Foster a collaborative, high‑performance work environment. - Serve as the main escalation point for complex cu...