Customer Service Champion

Job description

This is a full time position, based at our head office in Richmond. This role will require a mix of office and home based work 3:2. The role will involve: - Providing world class customer service, supporting our customers by phone, email, social media, chat and video calls - Composing word-perfect emails, tweets and other social media messages - Acting as a brand ambassador for SPOKE - Troubleshooting issues, and finding smart and practical solutions to any customer queries - Becoming an expert on our customer and our products, and sharing this knowledge with the rest of the business Requirements: - Previous customer service experience (in any capacity) - Word perfect english - Outstanding attention to detail - Excellent communication skills - Energetic and positive character - A quick learner with a "can do" attitude and a willingness to roll up your sleeves - An interest in eCommerce and menswear And you get bonus points if: - You have experience with Dixa and Shopify - You're not just looking for a boring 9-5! (there will be some weekend work too) - You know your way around an Excel (or Google) sheet - You have prior start-up experience Benefits: *unproven, but likely - A compet...