Specialist Customer Care – Projects

Job description

The Specialist Customer Care – Projects is an experienced individual contributor who supports and delivers operational and cross-functional initiatives within Customer Care. This role applies strong functional knowledge, analytical capability, and structured execution skills to resolve defined problems, improve processes, and support change initiatives aligned to team and project objectives. Working with guidance from leadership and senior specialists, the role contributes to solution development, implementation, and adoption across customer support operations. Key Responsibilities: Functional Expertise & SME Support: Maintain solid functional knowledge of Customer Care processes through regular Business-as-Usual (BAU) participation. Execute core tasks proficiently and support knowledge sharing within the team. Assist Supervisors and Managers by providing input on process impacts, risks, and improvement opportunities. Represent the function in project discussions with an understanding of operational workflows and regional considerations. Project Execution & Change Support: Support the planning and execution of projects and initiatives by completing assigned workstreams and delivera...