Senior Manager, Guest Services Operations

Job description

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can’t. The Love Boat promises something for everyone. We’re looking for an experience guest services professional to fill this role. The Senior Manager, Guest Experience is responsible for overseeing the shipboard Guest Services operation, ensuring effective communication, swift problem resolution, and seamless handling of all Service Excellence inquiries. This role drives the strategy, execution, and operational efficiency for the shipboard Guest Services operation ensuring adequate planning, talent development, recruitment, and comprehensive training initiatives to uphold service standards and enhance guest experience in alignment with business goals and brand standards. The role focuses on delivering seamless guest experiences, implementing initiatives based on data-driven insights, and fostering collaboration across key departments. With a strong commitment to Service Excellence, the Senior Manager supports an...