Director, Infrastructure & End-User Services

Job description

Job Description: The Director, Infrastructure & End-User Services leads enterprise teams that deliver secure, reliable, and high-quality workplace and infrastructure services. Accountable for identity and account management, end-user computing (Windows and macOS), Microsoft 365 platforms, Windows Servers and Desktop Support operations, this leader ensures employees have the access, devices, and tools needed to work productively while meeting security, compliance, and reliability expectations. The Director serves as the single point of accountability for end-user services, ensuring a seamless, secure, and audit-ready technology experience from employee onboarding through exit. Key Responsibilities: - Identity, Account & Access Management (IAM): Own enterprise Identity and Access Management operations, including employee onboarding, role changes, offboarding, user identity lifecycle, provisioning/de-provisioning, and access certifications aligned to least-privilege, segregation of duties, and timely access removal principles. - End-User Systems & Device Management: Lead teams responsible for Windows and macOS endpoint management, including configuration, patching, OS lifecycle manage...