Member Solutions Representative I

Job description

At Blue, we discover pathways to realize your possibilities! Our Member Solutions Representative I participates in maintaining a financially sound loan portfolio through early delinquency control. Methods to accomplish this include (but are not limited to): phone calls, collection letters and in person interviews. Recommends further action on accounts as deemed necessary (includes but not limited to): repossession, legal action, foreclosure and referral to collection agency). Major Duties and Responsibilities: - Engage our member by phone (both inbound and outbound calling), e-mail, or letters. Interview members to determine reason for delinquency. Take appropriate action to resolve the account (could include loan modifications or loan workouts, recommendations for repossession or payment deferrals). Counsel members concerning their financial obligations, advises of options and solicits agreement of payments. Recommend further action as deemed necessary (i.e. repossession, legal action, loan modifications, etc.). Demonstrates judgment and discretion within the framework of all applicable regulations and policies. - Ensure customer files are kept updated and complete, clear and conc...