Patient Access Manager (FT; Days) - Lakeview Hospital (Northshore)

Job description

Your job is more than a job Step into a leadership role that truly matters! As a Patient Access Lead at LCMC Health , you play a critical role in ensuring a smooth, accurate, and patient-centered access experience. You support daily operations, guide team performance, and help drive compliance, efficiency, and continuous improvement across patient access functions. You lead by example—supporting staff, managing workflows, and stepping in when needed to keep operations moving. You balance people leadership with operational accountability, always keeping patient experience and organizational goals top of mind. What you’ll do: Oversee daily patient access operations to ensure accuracy, compliance, and data integrity Monitor staff performance and workflows, including revenue cycle work queues Serve as backup support for Patient Access staff to ensure uninterrupted service Support staff scheduling, training, onboarding, and performance management Provide coaching, feedback, and development opportunities to team members Monitor patient flow and proactively resolve operational or patient-related issues Ensure compliance with payer, regulatory, and organizational requirements Participate i...