Project Coordinator

Job description

Description Are you passionate about helping others and making a direct impact in senior's lives? We’re seeking a Project Coordinator to ensure our clients receive the highest level of care and attention throughout their assessment journey. You’ll play a critical role in bridging the gap between our automated system and the clients we serve. This is a hybrid role based in Austin, Texas. Key Responsibilities: - Collaborate with internal teams (Product, GTM, Operations) to drive process improvement and maintain a high standard of customer care. - Bring a tech-savvy mindset to identify, troubleshoot, and resolve issues efficiently, supporting both operational and technical aspects of the role. - Hands on review of calls between clients and our virtual assistant to identify issues or missed opportunities for scheduling assessments. - Interface directly with clients via phone in a friendly and professional manner to clarify next steps and ensure their assessment is scheduled. - Provide clear, compassionate support to seniors, helping them feel comfortable and valued throughout the process. - Accurately document call outcomes and feedback for continuous process improvement. Requirements:...