Training Coordinator- JFK Airport ACES Program

Job description

Job Summary: Responsible for assisting the Airport Manager with all facets of Airport Customer Experience Service Program at the local level. Essential Functions: Coordinate Trainings: Leads training on all operations and equipment for all Airport Customer Experience Service Specialists (ACES), certifying those that are qualified and have passed the standard maneuverability and knowledge tests. Ensuring compliance to all BBB and PANYNJ customer service standards, procedures, and policies for operational activities. Assists Operations Manager: Focuses on all operational activities of the local program and learns and assists with administrative functions. These functions include: Operational Oversight: Responsible for daily guidance and direction of customer service airport operations. Assists in developing deployment plans and mentors ACES to maximize visibility and effectiveness of resources (personnel and equipment). Evaluates daily needs and ACES performance recommending adjustments to the standard deployment plan while redirecting and training ACES on better ways to meet the daily needs of the airport. Human Resources: Recruits and selects potential candidates for hire. Trains,...